Shipping policy

Shipping Policy

Order Processing

  • Orders are typically processed within 5–10 business days after payment is confirmed.

  • Orders placed on weekends or public holidays may be processed on the next business day.

Free Shipping Worldwide

  • We offer free standard shipping worldwide.

Delivery Methods & Timeframes

  • We partner with reputable carriers (e.g., Australia Post, UPS, DHL, FedEx) to deliver your order safely and efficiently.

  • Estimated delivery times (after processing):

    • Standard Shipping AU: 5–10 business days

    • Standard Shipping ROW: 10–20 business days

  • Delivery timeframes are estimates and may vary due to carrier delays, weather issues, or peak season demand.

Shipping Restrictions

  • At this time, we ship only to the AU, US, CAN, EU & UK markets.

Tracking Your Order

  • Once your order ships, you will receive a shipping confirmation email with tracking details.

  • Please allow up to 2 Business Days for tracking information to become active after shipment.

Delivery Issues

If your order is lost, delayed, or delivered incorrectly:

  • Check the tracking link in your email first.

  • If you need additional assistance, contact our support team with your order number.

Shipping Delays

While we aim to deliver on time:

  • Unexpected events (carrier delays, natural events, public holidays, etc.) may affect delivery.

  • Caviar23.com is not responsible for delays caused by carriers.

Questions?

For further shipping support or special delivery requests, please reach out to our customer service team via email at caviar23@caviar23.com.